Regardless of your role, these essentials are built into every ChromeBridge Africa subscription.
KYC Verification Support
Full support through the identity verification process with a dedicated onboarding guide.
In-Platform Support Chat
Reach the ChromeBridge team directly from any screen. Business hours support, 5 days a week.
Data Export (CSV + PDF)
Export your full deal history, RFQ records, and analytics at any time in standard formats.
Regular Platform Updates
New features ship monthly. All updates are included in your subscription — no upgrade fees.
Live Market Price Access
Real-time chrome ore benchmark pricing per grade and incoterm — visible to every participant.
99.9% Uptime SLA
Enterprise-grade infrastructure with a published SLA. Your operations don't stop because the platform is down.
Frequently asked questions
Everything you need to know before getting started.
Do I need a credit card to start my free trial?
Yes. A valid credit card is required to start your 7-day free trial. Your card will not be charged until the trial period ends. If you cancel before the trial expires, you will not be billed.
Can I change my plan after signing up?
Each role — Buyer, Supplier, and Logistics Partner — has one dedicated plan tailored specifically for that use case. There is no upgrade or downgrade path within a role. You can switch between monthly and annual billing at any time, or cancel if your needs change.
What happens when my trial ends?
You will receive an email reminder before your trial expires with a link to choose a plan. If you do not subscribe, your account is paused — not deleted. Your data and deal history are preserved. You can reactivate at any time by selecting a plan.
Are all prices in USD?
Yes. All subscription prices are in US dollars. Chrome ore trade is priced in USD globally, so this keeps billing consistent with the deals you execute on the platform.
Is there a long-term contract or lock-in?
No. Monthly plans are billed month-to-month and can be cancelled at any time with no penalty. Annual plans are billed once per year with the 12% discount applied — there is no lock-in or cancellation fee if you need to leave.
What is the KYC verification process?
KYC (Know Your Customer) verification involves submitting your company registration documents, a valid ID, and a proof of address. Our team reviews submissions within 1–2 business days. Verified accounts receive a trust badge that significantly improves visibility and deal conversion rates.