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ChromeBridge Africa
Terms of Service
Effective date: 1 July 2025 · Last updated: July 2025
1. Acceptance of Terms
By accessing or using the ChromeBridge Africa platform ("Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Platform. These Terms apply to all users, including Chrome Buyers, Chrome Suppliers, and Logistics Partners.
2. About ChromeBridge Africa
ChromeBridge Africa is a B2B chrome ore trading platform that connects verified chrome ore suppliers, buyers, and logistics partners. We facilitate introductions and deal rooms but are not a party to any transaction between users.
3. Eligibility
You must be a duly registered business entity to use this Platform. By registering, you represent and warrant that:
You are a legal entity in good standing in your jurisdiction.
The person accepting these Terms has authority to bind the entity.
Your use of the Platform complies with all applicable laws and regulations.
You are not located in a jurisdiction subject to international sanctions.
4. Account Registration & KYC Verification
All users must complete our Know Your Customer (KYC) verification process before accessing full platform features. You agree to:
Provide accurate, current, and complete information during registration.
Submit valid CIPC registration documents, director identification, and any other documents we request.
Promptly update your information if it changes.
Keep your login credentials confidential and notify us immediately of any unauthorised access.
ChromeBridge Africa reserves the right to refuse registration, suspend, or terminate any account that fails KYC verification or provides false information.
5. User Roles and Platform Access
Chrome Buyers may browse verified supplier listings, submit Requests for Quotation (RFQs), and open deal rooms with verified suppliers.
Chrome Suppliers may list chrome stockpiles, respond to buyer RFQs, and manage deal rooms.
Logistics Partners may list transport services and be matched with buyers and suppliers requiring logistics.
Access to platform features is contingent on maintaining verified KYC status. ChromeBridge Africa may change, suspend, or restrict features at any time.
6. Acceptable Use
You agree not to:
Use the Platform for any unlawful purpose or in violation of any regulations.
Post false, misleading, or fraudulent information about stockpiles, prices, or services.
Circumvent the Platform to deal directly without completing agreed transactions through ChromeBridge Africa.
Engage in market manipulation, price fixing, or anti-competitive conduct.
Upload malicious code or attempt to interfere with the Platform's operation.
Scrape, copy, or redistribute Platform content without written permission.
Harass, defame, or harm other users.
7. Transactions and Trading Conduct
ChromeBridge Africa provides a marketplace and deal room infrastructure. We are not a trading party, broker, or financial services provider. All contracts for the sale of chrome ore and transport services are formed exclusively between the relevant buyer, supplier, and/or logistics partner.
You are solely responsible for:
Conducting your own due diligence on counterparties.
Complying with all export control, mining, and commodity trading regulations in your jurisdiction.
Any tax obligations arising from transactions.
Disputes with other users — ChromeBridge Africa is not a mediator or arbitrator.
8. Fees and Subscriptions
ChromeBridge Africa may offer free and paid subscription tiers. Fees, if applicable, will be disclosed before purchase. We reserve the right to change our fee structure with 30 days' notice. All fees are exclusive of applicable taxes.
9. Intellectual Property
All content, trademarks, logos, and software on the Platform are the property of ChromeBridge Africa or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent. You retain ownership of content you submit but grant ChromeBridge Africa a licence to display and use it to operate the Platform.
10. Disclaimers
The Platform is provided "as is" and "as available." ChromeBridge Africa makes no warranties, express or implied, regarding the accuracy of listings, the performance of counterparties, or uninterrupted access to the Platform. We do not guarantee the quality, quantity, or legality of any chrome ore or transport services listed.
11. Limitation of Liability
To the maximum extent permitted by applicable law, ChromeBridge Africa, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising from your use of or inability to use the Platform.
Our total aggregate liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the fees paid by you to ChromeBridge Africa in the twelve (12) months preceding the claim.
12. Indemnification
You agree to indemnify and hold ChromeBridge Africa harmless from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.
13. Termination
ChromeBridge Africa may suspend or terminate your account at any time for breach of these Terms, failure to maintain KYC verification, fraudulent activity, or at our discretion with reasonable notice. Upon termination, your right to access the Platform ceases immediately. Provisions that by their nature should survive termination shall do so.
14. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to acts of God, government actions, strikes, natural disasters, or infrastructure failures.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.
16. Dispute Resolution
Any dispute arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to binding arbitration in Johannesburg, South Africa, in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA), unless you are a consumer entitled to approach a court of competent jurisdiction.
17. Changes to These Terms
We may update these Terms from time to time. We will notify registered users by email or in-platform notice. Continued use of the Platform after the effective date of revised Terms constitutes acceptance.
18. Contact Us
For questions about these Terms, contact us at: legal@chromebridgeafrica.com
ChromeBridge Africa
Privacy Policy
Effective date: 1 July 2025 · Last updated: July 2025
This Privacy Policy applies to all users of ChromeBridge Africa. If you are located in South Africa, Section 9 sets out your specific rights under the Protection of Personal Information Act, 2013 (POPIA). If you are located outside South Africa, Section 10 sets out your rights under applicable international privacy laws, including the EU General Data Protection Regulation (GDPR).
1. Who We Are
ChromeBridge Africa (Pty) Ltd ("we", "us", "our") is the Responsible Party (as defined under POPIA) and Data Controller (as defined under GDPR) in respect of personal information processed through this Platform.
Information Officer (South Africa): The Information Officer can be reached at info@chromebridgeafrica.com or at our registered business address. Our Information Officer is registered with the Information Regulator of South Africa.
2. Information We Collect
We collect the following categories of personal and business information:
Identity & Business Information: Company name, company registration number, director names and identification documents, CIPC certificates, mining permits.
Contact Information: Email address, phone number, physical business address.
Technical Information: IP address, browser type, device information, access logs, and session data collected automatically when you use the Platform.
Communications: In-platform messages and any correspondence with our support team.
We do not knowingly collect sensitive personal information such as health data, racial or ethnic origin, or political opinions.
3. How We Use Your Information
We process your personal information for the following purposes:
To register your account and verify your identity (KYC compliance).
To provide and operate the Platform and its features.
To facilitate connections between buyers, suppliers, and logistics partners.
To send transactional and account-related communications (verification, approval/rejection notices, message notifications).
To comply with legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
To detect, prevent, and investigate fraud, security incidents, and misuse.
To improve and develop our Platform.
To enforce our Terms of Service.
4. Legal Basis for Processing
Under POPIA (South African users): We process your personal information based on: (a) your consent where required; (b) the necessity of processing for the performance of a contract with you; (c) compliance with a legal obligation; and (d) our legitimate interests in operating a secure and compliant trading platform, provided such interests are not overridden by your rights.
Under GDPR (EU/EEA and UK users): Our lawful bases for processing include: (a) performance of a contract (Article 6(1)(b)); (b) compliance with legal obligations (Article 6(1)(c)); (c) legitimate interests (Article 6(1)(f)), specifically in fraud prevention, platform security, and service improvement; and (d) consent (Article 6(1)(a)) where explicitly obtained.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
Other verified platform users — limited to information necessary for the transaction (e.g. company name, contact details visible to deal room counterparties).
Service providers — third parties who assist us in operating the Platform, including cloud hosting (Supabase), email delivery (Resend), and analytics services. These providers are contractually bound to process data only on our instructions.
Regulatory and law enforcement authorities — where required by law, court order, or to protect the rights and safety of ChromeBridge Africa or others.
Successors in business — in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. International Data Transfers
ChromeBridge Africa operates globally and your information may be processed on servers located outside South Africa, including within the European Union and the United States.
For South African users (POPIA Section 72): We only transfer personal information outside South Africa where the recipient country provides an adequate level of protection, or where we have implemented appropriate safeguards such as binding contractual obligations consistent with the conditions for the lawful processing of personal information under POPIA.
For EU/EEA users (GDPR Chapter V): International transfers are made subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission where required.
7. Data Retention
We retain your personal information for as long as your account is active, or as necessary to provide our services. After account closure, we retain data for a minimum of five (5) years to comply with financial record-keeping obligations, anti-money laundering requirements, and to resolve disputes. KYC documents are retained for the period required by applicable law.
Technical logs are retained for up to 12 months.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (TLS), access controls, role-based permissions, and regular security reviews.
Despite our efforts, no method of transmission over the internet is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority as required by applicable law.
9. Your Rights — South African Users (POPIA)
If you are located in South Africa, you have the following rights under POPIA:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal information, subject to legal retention obligations.
Right to Object: Object to the processing of your personal information on grounds relating to your particular situation.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Tel: +27 (0)10 023 5207
To exercise any of these rights, contact our Information Officer at info@chromebridgeafrica.com. We will respond within 30 days.
10. Your Rights — International Users
EU/EEA and UK users (GDPR / UK GDPR): You have the right to: access your data; rectification; erasure ("right to be forgotten"); restriction of processing; data portability; object to processing; and not be subject to solely automated decisions. You may also lodge a complaint with your national data protection supervisory authority.
California users (CCPA): California residents have the right to know what personal information is collected, to delete personal information, to opt-out of the sale of personal information (we do not sell personal information), and to non-discrimination for exercising these rights.
Other international users: We respect privacy rights recognised under the laws of your jurisdiction to the extent applicable. Contact us at info@chromebridgeafrica.com to make a request.
11. Cookies & Tracking
We use essential session cookies to keep you logged in and to maintain your session state. We do not use third-party advertising cookies. Technical cookies necessary for the Platform's operation cannot be disabled. We may use analytics tools to understand how the Platform is used in aggregate; such tools do not identify individual users by name.
12. Children
The Platform is intended for use by registered business entities only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
13. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify registered users by email or in-platform notice when material changes are made. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.
14. Contact & Complaints
For privacy inquiries, requests, or complaints, contact our Information Officer:
Email: info@chromebridgeafrica.com
Platform: chromebridgeafrica.com
We are committed to resolving complaints promptly. If you are not satisfied with our response, you have the right to escalate to the relevant supervisory authority in your jurisdiction.